Complaints: Contact must be made with Autoimmune Free or Winning Performance within 72 hours of receiving the parcel.
Registered users may place orders for Supplements referred to here as Goods, which Autoimmune Free or Winning Performance may accept or reject. Whether or not Autoimmune Free or Winning Performance accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Autoimmune Free for the Goods.
NOTE: Autoimmune Free or Winning Performance will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Autoimmune Free or Winning Performance come into effect (the “Sale”). This is regardless of any communication from Autoimmune Free stating that your order or payment has been confirmed. Autoimmune Free will indicate the rejection of your order (by Autoimmune Free itself or Winning Performance) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
Prior to delivery of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch notice. After delivery or your collection of the Goods, you may cancel the Sale only in accordance with the Returns Policy.
Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Autoimmune Free or Winning Performance liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
When Goods are no longer available after placing an order, Autoimmune Free or Winning Performance will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. Autoimmune Free and Winning Performance will not accept your order if payment has not been received;
Autoimmune Free is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.